The Cruise Butler


Phone: (830) 981-2445

What you see on vacation is up to you, but how you see it, is up to us!


Customer Testimonials

You blow my mind how you keep all this stuff straight!  That’s why I have the best travel agent in the business!  I may be able to take shorthand and still balance my checkbook each month, but this kind of math and logistics blows my mind.  You are a gift….and I thank you sooooo much!

Sylvia S.

Thanks very much. I really didn't expect an answer on a Sunday night-above and beyond the call of duty!  Thanks for the assistance. 

H Lobdell

Thank you Steve! I am so excited about all of this. I cannot wait. The location and hotel is perfect and just what I had been looking for!

Thank you for all your help getting the four sisters on a cruise.  You were extremely helpful as I tried to communicate on a cell phone from a hospital waiting room while Greg's mom had surgery from a fall.  All that and 3 sisters texting with "ideas, suggestions, questions"!

We had a great time and all went so smoothly.

Thanks for all you did for us

Sylvia McEwen

We had a fabulous time! It was beautiful! And the fact that james and I didn't have to spend a whole day traveling was one of the best parts! I loved the resort! But then we always enjoy the service we receive at the Riu. Thanks for helping us plan it!!
Alyse (stayed at the Riu Yucatan)

Yes, it was great!  We thought you had wonderful recommendations.

Will you please keep us up to date on any great vacation deals you might see for next summer?

Bridget Binning (stayed at the Westin Maui)

Hi Steve, 

Our trip was perfect.  Everything went extremely smooth.  The ocean was beautiful and the pool was fantastic.  Everything at the resort was outstanding!  From meals to customer service, everything was handled professionally and with class.  Thank you for another great trip!

Debbie Fendley (stayed at Iberostar Paraiso Beach)

Thanks again for your service Steve. Your the best !!!!

Doug T and Mary H

Thank you so much are awesome and I am very excited to count my days down to this vacation. Its exactly what I want!

Kathryn B

We had a marvelous time on the Rhine river cruise.  The ship is beautiful and the rooms were very well appointed, compact but nice. Thank you for your attention to detail and for helping this trip be one of the best for us and our group.

Kay Morrison

Have LOVED our trips with you! Looking forward to April '15 and Paris!
Randi McIlhany Fass

Having never been on a cruise before, Steve (along with the loving support of his wife, Lanette) took care to provide an amazing cruise experience for my wife and me. I believe that to take a cruise without the planning and support of The Cruise Butler, you would be missing out on a greater, far more rewarding adventure.
Robert C Dettmer

Meg, how was your cruise?

It was wonderful!! Thank you so very much for all your help!!! Everything you gave me and told me was perfect. I have told all my friends about you and will definitely call you next time we do a cruise. Thank you again!!!!

Thank you for all your help with our trip Steve.  We appreciate your knowledge and expertise and the way you work with us.  You are the best at what you do- and that includes lots of experience with my company’s corporate travel planners! 

Excellent Steve! Thanks so much for all you've done to help us. It's greatly appreciated and I would recommend you to anyone needing a travel agent!

Two days til take off!

Steve has planned our trips for over 17 years and he has done an outstanding job each and every time......but the best trips are the group tours with Steve and Lanette---such as the memorable train trip to San Diego and the cruise out of Galveston. Only wish our schedule permitted more frequent travel. You guys are the best!!!!
Vera Robbins

I refer people to you all the time! I like SERVICE! And your service is great. Not a worry in the world when you've booked it all.
Randi Fass

Thanks for all you do.  We always enjoy the trips you set up for us.  Maybe some day Tom and I can go with y'all one one of your trips.

Just want to let you know that we had a wonderful trip. The kids thought it was the best thing ever. We found everything to be quite good as you had said. The ship we thought was in very good condition for its age. We loved the room. I would not hesitate to travel on her again. The only problem was it was too short !!!

Thank you so much for the wonderful fruit basket and jar of cookies. Each was terrific. The fruit was very fresh and lasted the entire trip till the last person left the cabin. Perfect snacks. Thank you.

Once again you helped us make a great decision and we are grateful for that. Next up for us will be Panama Canal in Nov. which is already booked and cannot wait.

Thanks again until we chat again, Teresa and crew

And thanks go particularly to Mr. Steve Rice of The Cruise Butler for bailing me out on the airline ticket planning issue.  Steve was able to get us more convenient and equally inexpensive tickets than I was able to do on my own.  I after some 20 hours of hassle, yelling at travel, car rental and hotel clerks finally negotiated the plan that you see in one of the attachments I’ve provided you.  Lesson learned = next time turn to our travel agent immediately.
Gen. Chris Luna

You are the man!  This is a no brainer.  I'll take the upgrade.  Add the Breakfast too, if you will.  And thanks a million.
Joe Polasek

Hi Steve,
It seems like you are doing everything in your power to make this our best cruise ever - you are amazing! Pete loves the extra space in the cabin!    

Just wanted to say Thank you it was an amazing trip the hotel was perfect as was my Dad's 80th Birthday celebration. Thanks
Teresa "Sarge" Colatarci

I am blown away completely by the immediate response from Seabourn.  I know that 98% is a direct result of your concerns for your clients. Of course this has sealed our loyalty to you as well!!!  It is impossible to ignore such a generous offer from seabourn; we will begin again searching for a place to go. 
Dr. G & C Boris

Steve Rice thanks for another great cruise! If anyone needs a great travel agent - and one who specializes in amazing cruises, call Steve or check the 
Randi Fass

We soo enjoyed the many years of travel that we were able to do and your service was the best and much appreciated. Thanks for your kind attention and excellent service.

All the very best. Keep in touch.
Ann and Heck

Hi Steve,
What can we say....It was a trip of a lifetime and we couldn't be more pleased. We want to Thank you for your tremendous help and all the wonderful surprises we were greeted with when we opened our stateroom door.

Only one set back, in which we can laugh about now, our suitcases were lost in Vienna and we didn't receive them until two hours before the ship left Venice. Other than that it was PERFECT.

Again, Thank you for all your excellent help and wonderful service. Deciding on where to go next so we'll be in touch.
Rene' and Ron Mulholland

Hi Steve,
I keep thinking I am going to get a card to sent you, but I haven’t done that yet and I don’t want you to think we didn’t thoroughly enjoy your gifts!! It was truly so thoughtful of you to send us the gifts.  We did enjoy them all!

We had a wonderful time in Alaska!  The ship was beautiful and the service great.

All is all, a truly wonderful time.  We are looking forward to more trips and will let you know when we are ready to plan our next one.

It is so wonderful to have your expert advice and management for our trips!

Thanks so much for all your help and again, thanks for making our trip special with your Bon Voyage gifts!!  They were truly enjoyed!!

Thanks Steve!!
Best, Julie and Susan

We got back late last night from our Mediterranean cruise on the Celebrity Reflection. What a beautiful ship and food/entertainment was superb! Boarding/disembarking very well done and easy process.

Overall fantastic vacation although the cancelled flight out of SA put a damper on the start of the trip and our plans in Rome.

We definitely will contact you for future cruises. Arrangements that you made were top notch and we appreciate the advise that you gave us regarding the airlines when our flight from here was cancelled due to mechanical issues. The hotel was great and staff very accommodating and suggested a fabulous restaurant and we had a wonderful Italian dish that evening. We were able to walk to the restaurant and hotel in a great location to see the great choice Steve.

Again, thanks for making all the arrangements for this trip because it was such a relief not to worry about anything!!

Again thanks so much Steve!
R and D Coleman

We just wanted to say thanks for the wine and the cupcakes. Our cruise was great. Thank you for remembering us.
R & B Hamilton

We loved sailing the ocean blue with you. Thank you for all the extra help you gave us along the way. It was much appreciated.
JB & Jean McDougall

Hi Lanette and Steve,
We had such a great time cruising with you all. Your planning and taking care of us with all the many details was outstanding. You are true experts. It feels good to be home again and reminisce about the good times we had with you all cruising the Caribbean on the beautiful Crown Princess. We will stay in touch.
Take care, Siegfried & Dorothy

Thank you again for everything!!! Information, goodies, happy hours, laughing, movies, bus scheduled, water, yummy breakfast food coming and going, wine, and the numerous other events and entertainment along the way. We had a wonderful time, and Sylvia was absolutely right - you all are the best. We will look into Alaska cruise in a month or two. Have a grand spring!!

B and F

Steve and Lynette:
Enjoyed every minute. Thanks for all you do for us. I had a wonderful time. Looking forward to going again.

Mark and I would like to thank you for a wonderful trip/tour……..I must say you both went over and beyond to make the trip memorable------the level of detail and playful touches ( dressing up as the Easter bunny) just added to the continued fun.  We hope that we can join you both for a follow on tour.  Please keep us informed of any future tours and hopefully we will be able to work something out around Mark’s busy schedule.  Thanks again for a great trip………………..

Steve & Lanette,
Just wanted to drop you a line to let you know how much we enjoyed the trip and all the effort that you put in to make it a “first class” experience.

Job well done!!   Looking forward to December and our Silver Platter Cruise.
Jim & Barbara

We appreciate the great service we have had from you. It always seemed that you went the "extra mile", However, I don`t think I`ll be doing any traveling in the future. After all, in four years I`ll be 90!
Thanks for the great tours, John Allen

Good morning!   Just wanted to let you know what a fabulous time we had on the Oasis of the Seas!   It was truly a magical experience at sea, and we loved the ship!    If this tells you anything, we didn't read the entire week.  There was so much to do and experience that we were taking advantage of it all!

You were so helpful in every way, and the advice that you gave about our shortened day in the Bahamas was perfect!  Thank you!    It is so nice to have a 'cruise butler' that has experienced these ports/ships/etc.   I encouraged my sister to let you plan her trip this summer, and she is thrilled with your service. Have a perfect day, and again, thanks for all 'goodies' that you sent to our room not once but twice during our cruise!
Kathy Hassell

Carl and I just returned from our Alaskan Vacation. The cruise was absolutely wonderful. The hotel that you arranged in Vancouver, the Westin, was very nice and in the center of town. How convenient. The hotel in San Diego, the Sheraton, was on the bay. The location was nice. The hotel was nice. Even the people at Avis were nice. In all it was a wonderful vacation. Carl and I both want to thank you! You made our trip a wonderful vacation.
C & T Wahrmund

Thanks for doing your usual good job for T.C's parents. I forgot to mention how happy and satisfied he is. It is always rewarding to recommend you to someone.
Warren B

Thank you so much for all the planning and work you did on behalf of our entire group. You made out first cruise vacation one to remember. We will definately recommend you to our friends. Hope to see you soon.
D & L Heckler

Randy and I want to personally thank you for your expertise, your advise, your patience and your thoroughness in helping our cruise be wonderful. We kept and referred to all of our notes from each conversation with you prior to our departure. Everything worked out just as you’d said! Very smoothly and enjoyable. The ship was outstanding-food, activities, entertainment, excursions and staff. We thoroughly enjoyed it all. As you can tell, we had a great time together and are already talking about next time. Thanks to you, Cruise Butler for all you did beforehand to help it all go smoothly. You do great work! And we’ll be glad to tell everyone, “The Butler did it!”
P & R Patterson

Dear Steve,
We want to thank you for the hassle-free cruise tour. The refreshments on board the coach were delicious, and the movies you showed made the time on board pass quickly. We look forward to traveling with you again.
J & W Dew

Wow! What a 1st Cruise experience! We both know it wouldn’t have been possible without Steve “The Cruise Butler.” Even though we researched on our own, read a book about cruising, and visited with friends who’d been on cruises, we never would’ve had such a smooth sail without Steve’s guidance, patience and information. Steve’s service definitely goes beyond making the arrangements; it’s as if you truly have a Butler throughout your vacation. One thing’s for sure…we are going to call Steve for our next Cruise; In fact, we are going to call him for all our future travel needs!
C & J Heaney - CEO Sterling Bank

We had a wonderful time, your recomendations we're right on the money.
D. Roane

Somehow Steve keeps his cool when dealing with difficult clients. We know because we are that type. With his experience he thinks of every detail that we don't think of and that makes for a smooth and pleasant trip. In other words, he is a real peach! Why go anywhere else?
W. Blanchard

Dear Steve,
Thank you for such a wonderful time. Your service and attention to customer care and satisfaction is beyond compare. I'm looking forward to the next one. Best of Luck and I look forward to seeing you at Chamber functions.
D. Kemp

In less than 18 months, I have cruised 4 times and Steve Rice has handled all the arrangements. He has left nothing undone! Everything was exactly the way he said it would be - the good (things not to miss) and the bad (places to avoid in foreign countries). He is responsive, knowledgeable and provides Silver Platter service ALL THE TIME! What a pleasure doing business with him!
S. Schaefer

Hi Steve,
We had a wonderful time on the cruise. Thank you for the wonderful surprise of the champagne that each of us had waiting in our staterooms. What a thoughtful thing for you to do. We also appreciate it that you took such good care of us in making all of our arrangements. We definitely want to do this again in the future, and when we do we will come to you to make arrangements.
Blessings, L. Dunn

I first experienced first class service from Steve Rice when I booked a cruise 6 years ago. He didn’t know me from Adam, but gave me extraordinary service, as if I was his best customer. He provided tips and suggestions that as we followed some of them we experienced one of our best vacations ever. His attention to detail is just one element of what makes the adventure so special. He has first hand experience in visiting some of these locations and using the services he is recommending. Steve is always quick to suggest alternatives and other options that result in hassle free travel.

Even at those times when things out of his control have occurred he was always available to check into the problem and suggest workable solutions. Working with Steve Rice has been more than just “The Cruise Butler” I feel like he has become our private concierge. We use him for not only our personal travel but for all our corporate clients and staff as well.
K. Weiswurm - President ITM

The cruise was wonderful and we had a great time. It was like a dream. Thanks for everything. We look forward to another cruise in the near future.
C & M Saenz

To all of you folks out there. Steve a/k/a provides exceptional service! This was my first cruise and I wasn't sure what to do or what to expect. Steve was great! He is very knowlegeable and answered all my questions promptly and with accuracy. He took the time and care to meet with our group prior to the cruise to answer any questions and to aide us in planning our meals, wardrobe and excursions. On the bus ride over and back from the port, he lived up to his company name and treated us like royalty. During the cruise he was available 24 hours a day. I'm booking all my travel plans with

Thanks Steve, see ya on the next cruise!